These Terms & Conditions apply to all orders placed with Flower Delivery Acton through our ecommerce platform. By purchasing flowers or related products from us, you acknowledge, understand, and agree to these Terms & Conditions in full. These terms are designed to protect both you as a valued customer and us as your service provider. For the remainder of this document, ‘we’ or ‘us’ refers to Flower Delivery Acton, and ‘you’ or ‘customer’ refers to the individual or business placing an order. These terms apply to all Flower Delivery Acton customers across Acton and surrounding areas.
1.1 Placing Orders
You may place orders for flowers, bouquets, and related gifts through our ecommerce website. Orders can be made 24/7, with the exception of any scheduled maintenance or periods of downtime.
1.2 Information Required
To complete your order, you must provide accurate and complete information, including but not limited to your name, contact details, recipient’s name and delivery address, and payment information. Accuracy is essential to ensure successful flower delivery in Acton and nearby areas.
1.3 Order Confirmation
After submitting your order, you will receive an automated order confirmation via our website and/or your chosen mode of communication. This confirmation indicates receipt of your request but does not constitute acceptance by us.
1.4 Order Acceptance
All orders are subject to our acceptance. We reserve the right to decline or cancel an order at our absolute discretion, for reasons including but not limited to unavailability of stock, inaccurate information provided, payments not authorised, or suspected fraud. In such cases, you will be notified, and any payments already made will be refunded.
2.1 Product Availability
Most products and floral arrangements are subject to availability. In the rare instance that a selected flower or item is not available, we will substitute with a similar item of equal or greater value, maintaining the overall tone, style, and colour palette of the chosen arrangement.
2.2 Allergies & Personalisation
We strive to accommodate specific requests or customisations for our flower deliveries in Acton where possible. However, if you or your recipient have allergies or special requirements, please notify us when placing the order. We will make every reasonable effort, though cannot guarantee the absence of allergens unless explicitly stated in the product description.
3.1 Delivery Areas
We deliver flowers and gifts to addresses across Acton and selected surrounding areas. To confirm if we deliver to a specific postcode, please refer to our latest service information prior to placing your order.
3.2 Delivery Times
Delivery dates and times are selectable during checkout, subject to availability. Whilst we strive to honour all requested delivery time slots, actual delivery times may vary due to unforeseen circumstances such as adverse weather, traffic conditions, or events outside our control. We cannot accept liability for delays that occur due to factors beyond our reasonable control.
3.3 Missed Deliveries
If there is no one available to accept the delivery at the nominated address, our delivery personnel will follow your specified delivery instructions where provided, or leave the flowers with a neighbour or in a safe place, where possible. A card will be left to inform the recipient of the attempted delivery and next steps. If it is not possible to complete the delivery, we will contact you to arrange another delivery attempt or collection. Additional delivery charges may apply.
4.1 Accepted Payment Methods
We accept a variety of secure payment methods for flower delivery in Acton, including major credit cards and debit cards. The approved payment methods are displayed at checkout.
4.2 Payment Confirmation
Payment is required in full at the time of placing your order. All payments are processed using encrypted, secure payment gateways to protect your personal and financial information.
4.3 Pricing
All prices listed are in GBP, inclusive of VAT (where applicable). Prices may change from time to time; however, such changes will not affect orders already confirmed and paid for.
4.4 Payment Issues
Should a payment fail or not authorise, we reserve the right to cancel or place on hold any order until payment is received in full. We are not liable for any delay to your delivery caused by payment issues.
5.1 Cancelling an Order
Should you wish to cancel your order, please do so as soon as possible. For same-day delivery arrangements, cancellations must be made within 15 minutes of the order. For next-day or future-dated deliveries, cancellations must be requested by 5pm the preceding day. Once flowers have been prepared or dispatched, cancellations may not be possible and you may be charged in full.
5.2 Amendment Requests
If you wish to amend your order (e.g. change the delivery address or personal message), please contact us promptly. We will attempt to accommodate changes if your order has not yet been processed or dispatched, but cannot guarantee amendments after this stage.
5.3 Refunds
If your order is cancelled in accordance with these terms and a refund is applicable, payments will be returned to your original payment method. Refund timescales vary according to your bank’s processes.
6.1 Returns Policy
Due to the perishable nature of our products, returns are generally not accepted except in cases of damaged goods or incorrect items received. In such instances, please notify us within 24 hours of receipt, providing photographic evidence where possible.
6.2 Non-Delivery
If we fail to deliver your order, and it is due to our fault, you may be entitled to a full refund or redelivery at no extra charge. However, if non-delivery is due to incorrect information or the recipient being unavailable, we reserve the right to charge for redelivery and you may not be entitled to a refund.
6.3 Complaints
Your satisfaction is important to us. Should you have any concerns or complaints regarding your flower delivery in Acton, please contact us within 24 hours of delivery. We will investigate promptly and work to resolve your concern in line with our customer service policy.
7.1 Use of Products
Our floral products are intended for decorative purposes. We are not responsible for misuse or consumption of any part of the arrangement unless explicitly stated as safe.
7.2 Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any loss (direct, indirect, or consequential), damage, costs, or expenses incurred in connection with your use of our products, services or website. The total liability for any claim shall not exceed the value of the order placed.
7.3 Force Majeure
We cannot be held responsible for failure or delay in fulfilling obligations due to reasons beyond our reasonable control, including but not limited to natural disasters, severe weather, acts of terrorism, supply chain issues, or other unforeseeable events.
8.1 Data Protection
Your privacy is of paramount importance. We collect and process personal data in accordance with UK data protection laws and our privacy policy. Your data will not be sold or distributed to third parties except as necessary to fulfil your Flower Delivery Acton order.
8.2 Security
Reasonable measures, including secure servers and encrypted payment gateways, are in place to protect your identity and financial information while using our online services.
All content, images, branding, trademarks, and delivery process details found on our website are the property of Flower Delivery Acton and may not be copied, reproduced, or distributed without express written permission.
These Terms & Conditions are governed by and construed according to the laws of England and Wales. Any disputes or claims arising out of or relating to these terms, the products or services supplied, shall fall under the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time. Such amendments take immediate effect once posted on our website. You should review this document before placing each order to ensure you are aware of the most up-to-date terms applicable to flower delivery in Acton and the surrounding areas.
12.1 Severability
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remainder will remain in full force and effect.
12.2 Entire Agreement
These Terms & Conditions constitute the entire agreement between you and us for the supply of floral products and gift items, and supersede any previous understandings or agreements, whether written or oral.
Should you have any general enquiries or require further clarification regarding these Terms & Conditions, please use the contact options available on our website. Please note, our customer support is available to all Flower Delivery Acton customers across Acton and the surrounding areas during our published business hours.
Thank you for choosing Flower Delivery Acton for your floral deliveries in Acton and nearby areas. We look forward to serving you and ensuring a delightful experience every time you order online.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Acton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Acton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
